Say the right thing, the right way.

Many HOA boards struggle with tone and consistency. Messages may be technically correct, but still come across as harsh, confusing, or overly formal. This Communication Style Guide helps boards communicate clearly, calmly, and consistently across every channel.

What You’ll Get

• Tone guidelines for common HOA situations
• Plain-language alternatives to legal or overly formal wording
• Examples of effective messages and common mistakes
• Guidance for urgent notices, financial updates, and rule reminders
• Consistency tips for emails, website posts, newsletters, and notices

Who This Is For

• HOA board members who write or approve messages
• Self-managed communities
• Boards with multiple people communicating on behalf of the HOA
• New board members learning how to communicate effectively
• Communities experiencing tension due to unclear messaging

How to Use It

Use this guide as a shared reference for anyone communicating on behalf of the HOA.

• Review before sending emails or posting updates
• Use the tone guidelines to adjust existing messages
• Keep it accessible to all board members
• Refer to it when communication feels difficult or sensitive

Many boards keep this guide included in board packets or bookmarked for quick reference.

Why This Guide Works

The guide focuses on clarity, respect, and consistency rather than enforcement language.

• Reduces misunderstandings and emotional responses
• Creates a consistent voice across all HOA communications
• Helps boards communicate confidently in difficult situations

Part of the Governance Starter Kit

This Communication Style Guide is part of the HOA Governance Starter Kit, a collection of practical tools designed to help boards operate clearly, consistently, and with less stress.

Communication Style Guide

Say the right thing, the right way.

If your board wants clearer communication and fewer issues caused by tone or confusion, this guide is a strong place to start.